FAQ's

Frequently Asked Questions

What Does The Responsible Server Course Teach Me?
The Responsible Server Course teaches you how to serve alcohol responsibly. Topics in this course include: how to spot a fake ID, how to tell when someone is intoxicated, how to cut someone off when they've had too much to drink, and the legal responsibilities of a server as well as your state's laws.

What Does The Food Manager Certification Course Teach Me?
PSCC Food Manager Certification Course exceeds the state requirements in most states. However, there are many local jurisdictions that may have different requirements and it is up to you to check your local food safety requirements. In addition, many employers also require managers to be certified. The PSCC Food Manager Certification Course has been written to the FDA Food Code and will prepare you to take any of the three exams approved by ANSI and the Conference on Food Protection (CFP). Once you have completed the PSCC Food Manager Certification Course, you will be instructed on how you can register to take a proctored food manager exam. The exam is administered by a national organization and the fees for the exam are not included in the course.

What Are The Benefits Of Taking A Course Like This?
The Responsible Server Course is a requirement to serve alcohol in some states. Some bars or restaurants may also require that you take a course that deals with responsible serving^® in order to lower the bar or restaurant's insurance rates. Having this certification will also help you to stand out from other applicants when you apply for a position. The Bartender Mixology Course teaches you how to make drinks, customer service, bar terminology etc. This certificate will make you stand out from other applicants and help you find the bartending job you want. Advanced courses like Wine Knowledge and Liquor Knowledge can help you increase your tips or advance your career!

Is This The Same Certificate I Would Get From An In-Classroom Course?
Yes, our course will give you a nationally recognized certification that is comparable to the certification you would receive at a physical school. The benefit of taking the course online is that you can work through the course on your own time and at your own pace.

How Do I Take The Quizzes/Exams?
The quizzes and exams are all computerized and you can take them online. The software will grade the quizzes for you and show you your results on the screen. Your scores are also recorded in an online database.

How long do I have access to the course material?
You will have access to the course material for 1 day after you complete the course and generate your certificate or 1 year after your initial login. In Alabama, you can access the course material for 2 days after your initial login.

If you log in to your account more than 1 day (or more than 2 days in AL) after completing the course and generating your certificate, you will be able to print a copy of your certificate, but will no longer be able to access the course material.

If one of the courses included in the Master Bartender package is not approved in my state, can I get a refund for the course that is not approved?
The Master's package is a package deal, if the Responsible Serving^® of food or alcohol is not approved in your state, there is not a prorated refund. The Master's package does have our full refund policy (within 30 days).

Can I re-use a token for a new employee if the employee I assigned it to did not complete the course?
You may receive a credit if the employee has not logged in to the course. Once the student has logged in, the token is used and you cannot receive a credit. The process is automated, if you delete a token, a new token will be provided in your account if the employee has not logged in.

What Are The System Requirements?
The course runs in your browser such as Explorer, Firefox, Chrome, Safari, or other browsers, and will run on a PC or Macintosh computer, or other computers with web access (via a standard web browser).

Operating Systems: Linux, Macintosh, Windows
Internet Browsers: Firefox, Explorer, Safari
Internet Connection Speed: 56 kbps or higher
Screen resolution: 1024 x 768 optimum, 800 x 600 required

The information in this course has been encrypted to ensure security. This may interfere with screen reader applications.

What Is The Refund Policy?

The refund policy is available here.